What do you understand by Metrics in ServiceNow?

DWQA QuestionsCategory: QuestionsWhat do you understand by Metrics in ServiceNow?
Editor Staff asked 1 month ago

What do you understand by Metrics in ServiceNow?

1 Answers
Editor Staff answered 1 month ago

In ServiceNow, Metrics are used to record and measure the workflow of individual records. It also measures and evaluates the effectiveness of IT service management processes. For example, by using metrics, you can measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident.